The new ceo Serame Taukobong has done nothing to start fixing the toxic culture in telkom

Why can't I submit a review with 0 stars? Telkom is THE most *********** organization in the country. No wonder the sipho maseko stepped down. The new ceo Serame Taukobong has done nothing to start fixing the toxic culture in this company. I was a long standing telkom adsl customer but moved house in December 2018 and cancelled my telkom adsl line start of 2019. To THIS DAY, now in Sept 2022, telkom refuses to close my account and keeps on insisting i pay them thousands of rands for a line a closed and never used. Their response to me was that I probably never followed the right protocols. FFS telkom *****s, I am not a telkom employee trained on telkom protocols. I had numerous calls and attempts and closing this stupid account. I even made two settlement payments months after I first closed and stopped using the line but each time a settlement is made, telkom just invoices again and insists on payment. This... surely cannot be incompetence, this is just plain *****ing money from people who dont want to be your customer anymore and ever again. Are you this damn desperate telkom that you have to ***** money from individuals to stay afloat? Is this the culture you want to continue supporting Serame Taukobong?