The network that does NOT make Business work

<p>As a Company that relies on the internet for our Business we have several packages with Telkom Business Mobile. I logged a fault on Tuesday 17th May as the signal is unstable on our router meaning that the internet is continually dropping thus a 5 minute job is taking up to 2 hours. I was told that the turnaround time for faults is 7 to 14 days- itself not exactly reassuring for our Business. I called in twice more asking for updates and for the problem to be escalated. On Wednesday 25th May, a technician called me and after a short conversation determined that the call centre person who took my original call, logged the fault incorrectly as a connection problem not a signal problem and that he would have to log the fault again. IThis in spite of me having explained to each person I talked to exactly what the problem is. I explained that this is disrupting our Business and that I need this resolved asap and he said he would call me back- which he didn't. I have emailed the sales rep who initiated our contracts and she has escalated it. I have received emails from Telkom Business Mobile telling me that the issue is being dealt with but it is not. No one has contacted us and we still have a dropping signal that prevents us from working. What is really frustrating is not just the poor service, the incompetance and the disruption to our business but the faceless nature of Telkom Business where there is no personal point of contact. Thed network that makes Business work slogan really is a far cry from the reality of Telkom</p>