The network company that does not answer calls

<p>I sent the below mail to the C.O.O on 15/02/17 and still have no reply. I also tried calling Telkom Head Office and theres no one answering for 2 days.</p> <p> </p> <p>Good day Brian</p> <p>I have been a customer at Telkom for just over 27 months. In 26 months I had never had any issues. Service used to be great. Calls at customer care used to be answered so quick. Data rates are at a really good price.</p> <p>I always paid on time except for December due to change of banking details. I then did an EFT and waited 2 days for my service to be reconnected. I went into Telkom Gateway waited +- 40 minutes to be helped and then finally confirmed that my banking details were right. Then on the 9th of February I received an sms stating that if I do not make payment on my overdue account my service will be blocked. I went into Gateway on Monday the 13th of February and confirmed that my details were correct and it was. The assistant could not give me an answer as to why my bank account did not get debited for January. I then had to inconveniently withdraw R1100 and deposit it at an absa atm into Telkoms account. I called the customer care department and they told me that they could not reconnect my phone. I asked for a cancellation quote as I was extremely unhappy, I was advised that they could only email me a cancellation form and give me the cancellation email address. I sent an email to cancellations on Tuesday the 14th of February to quote me on cancelling my contract and they did not reply!</p> <p>Today I sent another email to cancellations and they rejected my email!!! Is this what customer service has come to? Is this what is to be expected?</p> <p>I then called customer care from a Vodacom contract of mine and I had to pay for the 14 minute call because I could not use my Telkom phone to call customer care due to blocked service. The agent that I spoke to told me that my payment is reflecting but I still have to wait 3 more days to get connected! I asked if there is any way to get connected sooner and she said “no, that is how it is, you have to wait 3 days”. She then told me that she could not help me, I asked her if she could transfer me to cancellations and she said no. I asked for Head offices number and she said that she could not give me the number. I then asked to speak to her team leader, she put me on hold for about 60 seconds (very long time) and then came back to me and said that the team leader was on another call and gave me Head Offices number. I was quite shocked at this as she first said that she could not give me the number!</p> <p>I tried calling Head office on ********** (the number she had given me) numerous times today and there is no answer! This is very hard for me as I have lots of customers that I have to contact on my cell phone! I have a contract with Cellc and Vodacom and I have no issue like this with them. The instant that I paid them in Decemnber the customer service agents reconnected my phone. I am really unhappy with what I have had to experience! I have money in my account and it is not my fault that Telkom does not debit me! I really do want to leave Telkom as I now regret signing up a contract!</p> <p> </p> <p>I wonder if I will get a reply now?!</p> <p> </p>