The mystery of the appointed technician.

I logged a fault over 2 weeks ago, what started out as simple issue with call quality fault; was escalated when I was have serious issues with my internet connection as well. I reset the modem multiple times and had called the 10210 number and asked the call centre person to reset my ports. I again to have the ports reset again a second time within 3 days, the technician took a look and told me I have an intermediate line which explains why my internet connection keeps dropping.

I eventually hear from a technician about 2 weeks back asking if he can come to the property, to which I responsed that he can't as no one is home. I made an arrangement to have a technician come out last week Monday 13th August at 8:00am as I would need to get to work immediately after the technician came out, I waited 2 hours and not one phone call was made from the technician assigned to say he/ she was on the way or if he/ she was running late.

Here I am again having arranged for a technician to come out to my property again Thursday 23rd August waiting for over an hour already and not a single call from the technician's side.

I'm sorry to say that if this is how Telkom seeks to treat it's paying and loyal customers, then maybe we will be looking to move to a company that actually communicates with it's customers and assists them, so they can had the fully function of the services they pay off each month.