bM
buli M

1 reviews | Active since May 2015

18 May 2015, 11:50

THE MOST USELESS SERVICES PROVIDER

after i paid them in advance they still went and debited me again, I then called the call centre to check why i was debited the lady said it was already sent by the time i paid. so i told the lady i will reverse the funds since i have already paid the monthly. a few days later i got an sms to say my line was blocked. i called they agent said the line will be unlocked in 2 to 72 hours agent name was Delwa , when the line didnt work i phoned again to query the agent whose name is VIVIAN REQUESTED a proof of payment which i sent and she said and i qoute \ your line will be active in 2 hours"till today i cant use my line to think i pay you guys almost R2000"

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Replies (1)
Telkom
Telkom's reply18 May 2015, 18:45
Official
Hello buligp,

Thank you for bringing this matter to our attention.

We are currently liaising with our Billing Team for further investigations and we will revert back to you with feedback.

Your Social Media reference number is SM111530.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo Mongale
Telkom Social Media Team
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Best regards,