The most useless Call Center

I called the Call Center numerous times from August 2016 to report that a ********** account was opened in my name, I even sent SAPS affidavits and a certified copy of my ID to the agents I spoke to. They do not even have a proper email alias where one can send ***** related queries to, I had to send the email directly to the useless agents. I have now been receiving calls from the attorneys that I need to settle my Telkom account. What is the use of having a Call Center if they cant even assist users when they have issues ?