THE MOST UNSYMPATHETIC AND RUTHLESS SERVICES FROM TELKOM INSURANCE (FINRITE)

The POOREST QUALITY SERVICE THAT EVER EXISTED

I have been paying all my monthly premiums with Telkom on time along with their insurance for my Huawei P9, and it was unfortunate that my Cell phone was ****** on the 17th of May 2018, as a result I ensured that on the 18th of May 2018 I opened a case and got the case number then I was advised to send an Affidavit which I had to send on the 24th of May 2018 (Thursday 11:05am), then when I made my first follow up I was assisted by Thuto Mashigo who sent me the claim reference number of TC008214 and I was made aware that the requisition for the Usage report will be requested from Telkom and as a result of Telkom Backlog it wouldn't take 48 hours to receive the Usage report as usual, however, it will take a maximum of 72 hours and I should make a follow up on the next coming Tuesday (29th of May 2018), then I decided to give them the benefit of the doubt and decided to make a follow up 2 days later than the agreed date. When I called the Telkom Insurance (Finrite), Lehlogono Gathase, Harshly pushed all their incompetency to me (Customer), telling me that they are currently waiting for the Usage report from Telkom which they can't do anything about it and now their Turn around time is going to be 10 to 14 working days, and this is my problem since well they are Finrite and they can't do anything about it, However, When I signed my contract I was told that I'm insuring my hand held device with Telkom Insurance. So everyone should just be vigilant with this ****atic company called Telkom. How much more time am I going to wait for the Cell phone and what do I use to receive and communicate, I believe they don't care at all, and one thing which I don't understand is that they never miss collection of the monthly premiums but at the same time supplying the poorest quality service. I'm so disappointed about Telkom and the Consumer Protection Platform must be available to rectify all this unsympathetic ruthless companies like Telkom.

I REALLY LOST CONFIDENCE IN THIS COMPANY, I BELIEVE IT WOULD BE BEST TO LOOK UP INTO THEIR COMPETITORS AFTER MY CONTRACT ENDS WITH THEM.