The Most Unsatisfying Customer Experience Ever. I will never recommend Telkom to anyone!!!!

I have submitted a premature cancellation on 7 October 2018 exactly 21 working days from now. I would've expected from Telkom to at least contact me back within 14 working days after submission to confirm the cancellation amount as they have promised bet yet I haven't received any communication from them. I countlessly contacted them to follow up and also to update my details on the "system" just to find out that nothing has been done. So I desperately need help to get this issue resolved ASAP because I am moving over to Vietnam in 9Days. Please find the multiple useless case numbers below: ********** 2 ********** 5 ********** 5 ********** 0 This is a company full of empty promises if I look at other reviews.