ZP
Ziyaad P

1 reviews | Active since Feb 2016

19 May 2016, 09:31

The Most Unreliable and Unresponsive service provider ever

<p>Its been 3 months since ive been waiting for a response with regards to *** and 2 months since ***. I am disgusted with the way Telkom treats their customers and provides empty promises. Ive been waiting for a long time for my internet to be repaired and work 100% and the other issues I have mentioned. Nothing has been done up till this point and i still experience issues with internet that does not work. If the issues are not fixed I will take this matter futher to the relevant parties that need to be informed of these issues. </p> <p> </p> <p>Why do I have to pay for a service that i am not receiving. If this is not resolved I will have to cancell everything at Telkom and move to another service provider.</p> <p> </p> <p>Regards</p> <p>Angry Customer</p>

0
Replies (2)
Telkom
Telkom's reply23 May 2016, 08:37
Official

Hi Ziyaad_Parker

We have checked the ADSL service, and notice that there is a stable connection for more than 4 days now.

If you are still experiencing connection problems, please do not hesitate to notify us.

Your reference number is SM235707 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team

Telkom
Telkom's reply23 May 2016, 08:46
Official

Hi Ziyaad_Parker

Thank you for making contact with us again


This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:SM235702

Regards
Luleka
Telkom Social Media Team