THE MOST UNPROFFESSIONAL SERVICE PROVEDER_ Embankment Rd, 0157 Centurion

Highest level of discussing customer services Yesterday my son app**** for a cellular contract and was attended to by an agent NGULUWMT @ ***. She was irritated, passive-aggressive and her verbal clarity was almost to whispering. At some point, she ignored my son to have a conversation with her colleague while my son patiently waited, hoping he will eventually get the help he deserves as a consumer. The overall behavior of NguluWMT was terrible, to say the list. She asked for the details to complete an online 'Consumer Application Form' herself. She then told my son there is an error in his application for a SIM Card Contract, therefore, (she rudely) informed him that she would have to send his ID Number to Credit Berue for assessment and will call him after three working days. It is an understatement to say Musa was extremely devastated, he and I had to look into the printout application form filled in by NGULUWMT. The following is what we found: No Title; No information on Citizenship; NO ID NUMBER - where it was supposed to be; PASSPORT NUMBER - Musa's identity number PASSPORT EXPIRY DATE - **********1 CONTACT DETAILS - HOME NUMBER: **********; OFFICE NUMBER: BLANK; MOBILE NUMBER: BLANK; ALTERNATIVE MOBILE NUMBER: BLANK; EMAIL ADDRESS: *********** PHYSICAL ADDRESS: 1370 Dube Rd ERF: BLANK; SUBURB: Soweto; CITY: Soweto; POSTAL CODE: 1818; EMPLOYMENT DETAILS: COMPANY NAME BLANK; COMPANY ADDRESS: BLANK; GROSS INCOME P/MONTH: R------ TOTAL EXPENSES P/MONTH: R----- Signed by: nguluwmt and Musa Nhlapo. Hope to hear from TELKOM soon, so my son's application can be re-looked into as soon as possible.