The most UNPROFESSIONAL service ever!!!

<p>In November 2016 I received a call from Telkom offering me a LTE Internet mobile service for 20G at the price of R99/month for each device. I was excited and I requested 4 modem devices. I received 4 devices whithout the sim card which cannot be used by that time. Later in the month, another 4 devices came with the sim card. Couple of days after I received another 4 sim cards... By 29th of November I received in total 8 modems, but next day I received also the Invoice as I used already on November service and plus was just for 2G during the day, 12G during the night which differ as the telephonic ofer.</p> <p>Immediatelly, 01st of December 2016 I requested to CANCEL this service and return all the devices, which were unused SEALED...as received, by sending the email to the cancellation department with the attached Cancelation forms completed in full.</p> <p>From 01st of December 2016, I am struggle to CANCEL the service and DEBIT ORDER which is *****ing money from my account for NO REASON. I called thousands of times, I have a "collection" of reference numbers... I managed to return the devices by 20th March to Telkom... I sent lots and lots of Cancellation emails, whith all the forms signed and detailed completed. I have been to Telkom Branch, in Centurion Mall, and asked for assistance. NOTHING helps. </p> <p>Herewith couple of reference numbers: ********** 2, ********** 8, ********** 2, ********** 8, ********** 4, ********** 5 (cases resolved!?)....</p> <p>Even now May 2017, the debit order is still going through, for R6101.. </p> <p>This is really unacceptable, unprefessional and should be taken to the Customer protection care attention. </p> <p>All your valuable assistance will be highly appreciated!!! Please CANCEL this unused service!</p>