The most pathetic service ever

On the 17th of january 2018 i app**** for an iphone x via the mobile department. Everything was approved. A day later telkom deducted the premium from my bank account. When i called them on wednesday the 24th of january to find out whats going on they said everything went through successfully and they should now arrange a delivery date. The girl then told me that delivery was set for friday the 26th of january. When i called on the 26th of january they told me they know nothing about the delivery and they cannot see on the system as to when i will receive the device. The consultant has an attitude and im holding for over an hour for the manager by the name of lucelle and still she is not bothered about attending to the matter that was a dam fault of telkom due to the fact that they employ inefficient staff thay dont even care! For them its just about receiving their salary rather then customer satisfaction. Dont use telkom mobile because maybe they will take your money like mine and you wont ever receive what you are paying for. If i could rate the service 0 stars i would.