NR
Naeshalen R

1 reviews | Active since May 2025

14 May 2025, 09:09

The most pathetic Customer service around

The most useless network, agents, staff and company overall. I was advised that my line has been suspended due to a credit limit reach (24 April 2025) even though my statement says zero owing. I paid the deficit of R19.26 anyways. Normal story 5-24hours and your line will work. Fast forward a week later and nothing. I then made numerous call thereafter still nothing. Debit went out sucessfully. Still nothing. After making 23 Phonecalls, Manually paying an additional R500 just to keep in my account as a cushion and Numerous promises of call backs from supervisors and managers its now the 14th of May and i still do not have a working cellphone. I held the line for 20 minutes after speaking to a consultant for 17 minutes just to speak to a supervisor. I have a few names of people that assisted me that i will not mention just yet. But do yourself a favour and just take your business elsewhere. Ive heard the line of 5 to 24 hours almost 10 times now, i know all the security questions in order now. At this point i might as well work for them myself. Telkom dont care about you as a customer. They just take your money and act like they are doing what they can to help you

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