The Most Outrageous Customer Service and Billing

I have had numerous issues with telecom mobile since the inception of this contract, I was billed for additional things which I do not know and for a back out fee of R200.40. This seems to have been going on since August and I wish to make it known that i have paid my bill religiously since the first billing issue i had with this company.

what is most infuriating is the fact that i keep paying large bills for an account that should be R378, in the months previous I have paid R578.94 and the last month (October) R957.44 and this month R578.94 via debit orders.

This is GRAND THIEVERY at its best, telkom has cost be in access of R2000 of bank charges since the inception of the contract. When ever i call i get a different story and today was exemplary. I spoke to an agent who advised that i have an extra package that has been rolled onto my account. She was not able to explain and wanted to pass me through to the sales. When i wanted to escalate her (Thembekile Modise) she advised her manager was on an escalation, I finally spoke to a Merriam after 45 minutes hanging on the line who hung up on me- when I asked her to assist in gaining clarity to this situation she advised she would go through the statement but this was the September and she kept me on hold came back and wanted us to look into the one that has the November month I then asked her to hold as I was having a call come through she hung up , I sent her an email she did not respond, (Meriam Mopedi who is a SME with this email address E-mail: ********** I have lost all faith and this needs to stop in-fact i would like for telkom to settle my account so i can get rid of them this is just "*******".

I have recorded the conversation with Meriam and partially the conversation with Miss/Mrs Modise, should you require a copy I would be happy to oblige.