THE MOST *** SERVICE FROM NEWLY EMPLOYED TO MANAGEMENT!

So since I had no choice but to take up a Telkom LTE contract due to area coverage issues, a debit order glitch happens a few months into my contract, they suspend my account, 3 days later I make a payment and get my account re-activated, 2 days after that they double debit my bank account and when I query the matter, I had to speak to 4 different consultants over a week and a half since it is a mission to get through via phone, the 1st consultant was grasping at straws and put me on hold for up to 12 minutes, the second was no different, she also put me on hold to go find out what the issue was even after I told her, the third was the worst, after I explained to him everything to the tee, he put me on hold immediately, until the call cut off. I then was looking to get hold of a manager with my next call, had to go through 2 consultants before then, one named Sphiwe(lady) who sounded to be more knowledgable than the others, promised that she has noticed what the issue was and the query will be resolved within 3 working days(it was a Tuesday or Wednesday) meaning the next Friday my query will be sorted(mind you the calls might be recorded as they claim), come Friday I receive an SMS that says my case has been closed, now I don't know what that means so I call to find out and more so to find out when the overcharged amount will be returned to my account, I am then told that the finance department states that there is no amount due to be returned to me as the dumb ass called Sphiwe put in the wrong amount, but then the equally if not bigger dumb ass finance person could not figure out from my account's payments that there is an amount to be credited back to me. I finally start swearing at everyone looking to talk to a manager of some sort, enter Levy who supposedly is a team leader or supervisor, he calmly explains to me Telkom's procedures that must be followed albeit the ****ty service from his team and the incompetence from their finance person(dont know what he thought his calmness would do), he promises me that before close of business(02/09/2019) I will receive a call from the finance department, guess what?! nothing like that happened, this morning(03/09/2019) I make a call and be told that the case has been logged and my deserved money will be credited sometime this week as it is how Telkom does its things, procedures need to be followed, now I am not disputing any procedures to be followed, but with the number of calls I had to make to explain the same thing over and over and get staff that did not understand what to do is totally unacceptable, basically the incompetence of Telkom's staff which reflects on Telkom itself of cause is the reason I as a client must suffer and wait on what is rightfully mine, apparently Telkom's business moto as per Levy the supervisor/team leader is "Customer comes first" ... I say bull**** to that and **** Telkom, over and over and over to infinity ... cant wait to cut ties with this **** company! By the way, I was forced to select a rating of 1 star, Telkom deserves none whatsoever ... ****ers!