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Tharusha M
1 reviews | Active since Feb 2018
07 Feb 2018, 10:52
THE MOST INEFFICIENT CUSTOMER SERVICE
I HAVE TAKEN A WIFI CONTRACT WITH TELKOM SINCE LAST YEAR FEB 17 WHICH WAS CAPPED AT R149 PER MONTH. SINCE DECEMBER I HAVE BEEN CHARGED AN EXTRA AMOUNT OF R600 ODD RANDS AND NOT R149. DESPITE NUMEROUS CALLS TO TELKOM AND VISITS TO THEIR OFFICES IN PIETERMARITZBURG, THEIR RESPONSE INITIALLY WAS EXCEEDED THE SPEND LIMIT. THE NEXT REASON WAS THAT IT WAS NOT THE SPEND LIMIT BUT AN ADD ON BUNDLE WHICH I HAVE NOT REQUESTED. NEITHER THE CALL CENTRE NOR THE BRANCH CAN HELP ME TO RESOLVE THIS. ON ASKING MY BANK TO REVERSE THE EXTRA AMOUNT, TELKOM HAS CHARGED ME INTEREST OF R300. CAN SOMEBODY ADVISE ME ON HOW TO GO FURTHER? THIS IS REALLY FRUSTRATING?
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Tharusha M's updateReviewer Update
06 Mar 2018, 14:09I AM NOT PREPARED TO PAY THE EXTRA USUAGE OF ALMOST A R1000.00 AND REVERSAL OF DEBIT ORDER FEES AS I SIGNED A CONTRACT TO BE CAPPED AT R149.00. I HAVE BEEN TRYING TO SORT THIS OUT SINCE DEC 17. I WAS EVEN GIVEN SUCH A TERRIBLE COPY OF MY CONTRACT BY DIAN FROM TELKOM - LIBERTY MALL. HOW DOES TELKOM LIBERTY MALL MANAGER NIVESH SAY I NEVER WENT OVER THE CAPPED AMOUNT, IT IS AN ADD ON BUNDLE BUT THE CALL CENTRE SAYS USUAGE. REALLY DONT UNDERSTAND.
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Tharusha M's update06 Mar 2018, 14:09
Reviewer Update
I AM NOT PREPARED TO PAY THE EXTRA USUAGE OF ALMOST A R1000.00 AND REVERSAL OF DEBIT ORDER FEES AS I SIGNED A CONTRACT TO BE CAPPED AT R149.00. I HAVE BEEN TRYING TO SORT THIS OUT SINCE DEC 17. I WAS EVEN GIVEN SUCH A TERRIBLE COPY OF MY CONTRACT BY DIAN FROM TELKOM - LIBERTY MALL. HOW DOES TELKOM LIBERTY MALL MANAGER NIVESH SAY I NEVER WENT OVER THE CAPPED AMOUNT, IT IS AN ADD ON BUNDLE BUT THE CALL CENTRE SAYS USUAGE. REALLY DONT UNDERSTAND.