The most horrific service ever experienced by TELKOM THE SOUTH AFRICAN service provider

I have had the worst experience with Telekom, I think this is an understatement horrific. Firstly I can't understand why your service can be suspended if payment was taken. But let me break it down. So what happened was payment was made before debit order, debit failed I was charged late payment fee no problem I understand that's on me I'll pay that. The wonderful service telkom provides they debit my account a week later then reversed it the next day then proceeds to bar all three my numbers I go make payment of the late fee I have proof they state they can't unsuspend the service bare in mind these are numbers that are crucial in everyday life work for me my wife as she is a nurse and my daughter that travels for work. Long story short my services were suspended for a week and telkom customer service refuse to help whatsoever all they say is you need to wait and there systems were always down when calling. Then on the 28th of June they debit my account again all good I have to pay now they saying I have an outstanding bill however I just did an upgrade how do you get an upgrade if your bill is behind so now I have to call again and prove that payment was taken which means that's another hour call cause the staff is working from home the lines are bad and you can hear chickens and livestock in the back ground but you can't hear the person you speaking to. Oh how I'm looking forward to the next few days with Telekom. I hope this doesn't happen to anyone else and I hope the right person sees this review.