The most horrible service i have received from any network provider

I write this email with so much disappointment and rage at the same time.

i have had incorrect amount debited from my account from January the 4th.

i have tried to correct the issue from February the 4th, but still up to today i am still not helped.

I started by speaking with Minenhle Buthelezi, then on the 4 March 2018, i spoke to Tumi about my issue, she opened a reference number ********** 8.

03/042018 i spoke to Hlengiwe, she reopened and escalated that case.

On the 12th of April 2018, i spoke to Sizakele,she also escalated the case.

Still using the same case number,i spoke to Zama, she again escalated the issue, until Friday the 20th,where i escalated the issue with Ombudsman,then i received a call from Nasthay, claiming that i should pay the correct amount of R538,on the 23rd and no other incorrect debits will be made. to my surprise, an amount of R1200 was debited last night! Meaning R1800 was paid due to unauthorized debit order,and wrong information provided.

Here is the issue, Telkom thumb sucks amount to bill you,and deduct an amount of their choice in a date of their choice,and will ignore you if you complain. Then they cant even justify when you ask what those amounts are for. Instead they open a case,ignore you and deduct again.

Nasthay only called me to close the case so that they can continue debiting money from my account,anytime,and any amount pleasing to them guys.

I have been given incorrect email addresses, and taken from pilla to post like an idiot.

Because of being misled, i payed R538 and they debited R1200 from my account, for a contract worth R269 per month?

that is R1769 in Telkom bank account, where as i was only supposed to pay R539, 2 installments that they guys debited incorrectly.

I am always told about a 72 hour turn around time, but we are in the end of April,from Feb, and i am not assisted