1 reviews | Active since Jan 2017
The most frustrating service ever
<p>Over the past 2 weeks I have made over 30 phone calls to Telkom. And I am not exaggerating. I actually have the phone records to prove this.</p> <p>We app**** for adsl en landline installation. </p> <p>Problem list:</p> <p>1. Address details is still not correct on the system</p> <p>2. Company details still not correct on the system</p> <p>3. ADSL line still not working</p> <p> </p> <p>The biggest problem I have is that each time I phone in, every single consultant gives different information.</p> <p>Regarding the ADSL line, still not resolved, I have a case number that is still open and a reference number that is still open. They expect us to pay for technicians to come out, but the product never worked after installation. We are still waiting for the technician by the way. After also speaking to a supervisor, we are still without internet. The line was installed the day before yesterday, also only after I had to complain and phone over and over again. </p> <p> </p> <p>I also enquired about the other new line I app**** for, the answer I received from the consultant (after holding on the line for 10 minutes), is that are busy with the order. That absolutely tells me nothing. And I realised I have just wasted another 10 minutes of my life.</p> <p> </p> <p>I have never ever experienced such bad service from any company in my life. And unfortunatly I recommended the product to 2 different companies. </p> <p> </p> <p>Telkom is giving out false information and is not disclosing all the hidden costs involved before installation. Not only that, but you will never get a problem solved without having to get angry and developing a stomach ulcer out of frustration.</p> <p> </p> <p>I am not this sort of person that resort to social platforms to complain, but after over R600 in airtime and over 30 calls I am... And the worst of all, I have to answer the security question every single time I phone. By now I know it by heart and having nightmares about it.</p> <p> </p> <p>Basically we have no internet, meaning no communication, meaning no business. But still I have to be patient... Quit difficult...</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Still have not received any feedback about my second order. After I made a payment. Still nothing. Phoned over and over again. But still you continue to surprise me with the level of bad service. Unbelievable. Now you are stating that I need to change the product because the speed is not available and that the request for installation was only done on the 23rd!!!!!!!! My complaint on Hello Peter was placed before then, so how does that make any sense. I have spoken to several "supervisors" that would have phoned me back. Never received any calls. What more do you want me to do? And I am asking this sincerely, tell me who I must speak to so the problem can be resolved. If you do not know, please arrange for my refund!!
Still have not received any feedback about my second order. After I made a payment. Still nothing. Phoned over and over again. But still you continue to surprise me with the level of bad service. Unbelievable. Now you are stating that I need to change the product because the speed is not available and that the request for installation was only done on the 23rd!!!!!!!! My complaint on Hello Peter was placed before then, so how does that make any sense. I have spoken to several "supervisors" that would have phoned me back. Never received any calls. What more do you want me to do? And I am asking this sincerely, tell me who I must speak to so the problem can be resolved. If you do not know, please arrange for my refund!!
Still waiting for a response regarding the installation! Beyond comprehension the level of bad service.
Still waiting for a response regarding the installation! Beyond comprehension the level of bad service.
Now I am being billed for the entire month of January. After not being able to use the product for most of January as you can see from my dates posted on hello peter.
I have phoned numerous times. Only to be told by the agents that I do not know how to count the number of days correctly. Sorry for being such an idiot.
This after I received numerous sms'e from you stating; "... You'll receive an out of order rebatefor the downtime..."
Fed up!!!
Now I am being billed for the entire month of January. After not being able to use the product for most of January as you can see from my dates posted on hello peter.
I have phoned numerous times. Only to be told by the agents that I do not know how to count the number of days correctly. Sorry for being such an idiot.
This after I received numerous sms'e from you stating; "... You'll receive an out of order rebatefor the downtime..."
Fed up!!!