THE MOST FRUSTRATING COMPANY TO CALL AND DEAL WITH

I HAD AN UNCAPPED 4 MEG LINE WITH 3 ACCOUNTS.ONE WAS MINE UNCAPPED,AND THE OTHER 2 FOR MY KIDS EACH SOFT CAPPED AT 20 G

MY MODEM PACKED UP SO I CALLED IN TO HAVE IT REPLACED-THE AGENT SUGGEST I UPGRADE TO A 10MEG ADSL UNLIMITED DATA(ONE LADY TELLS ME A UNLIMITED DATA CAN GET DEPLETED WHAAAT ????,ILL GET TO THE STORY}

SO NOW THEY START TO UPGRADE ME 29/1/2019 I CHECK I FIND MY UNLIMITED ACCOUNT IS CANCELLED WEG ,GONE SO I ENGAGE THEM THEY SAY OOOKAY USE ONE OF THE KIDS 20 GIG SOFT CAP ACCOUNTS --I TEST FOR 10 MEG I ONLY GET 8 NOT TO WORRY I USE IT AND DEPLETE THE 20 GIG -THE OTHER KIDS ACCOUNT HAS ALSO BEEN CANCELLED RIGHT I ENGAGED THEM, WHERE IS MY UNCAPPED LINE---'THE ORDER IS STUCK IN THE SYSTEM THERE IS NOTHING THEY CAN DO ---I AM SO FUMING AT THE MOMENT I CALLED THE MAN IN CHARGES OFFICE THEY LET THE 2ND IN CHARGE ASSIST ME?--HE'LL HELP ME TO RESOLVE THE ISSUE(OH MY WORD IM SO SO DISGUSTED NO FEEDBACK NO RESOLUTION) HOW ON EARTH IS THIS HAPPENING -HOPE THEY WILL RESOLVE URGENTLY ?

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