The most deplorable lack of efficiency

<p>We are a small business where a functional landline and internet/emails are an absolute necessity. On the 24th of October 2016, the business landline went dead. The matter was reported on the 25 October 2016. Ref No. 20CTK251016. To date, a week later, the problem has NOT been rectified. We have escalated the matter twice BUT seemingly no resolution. Can someone desperately help us. We have lost massive business to date due to this fault not been resolved, including extensive time and money in continously phoning 10217 trying to again and again check the status of this problem. A desperate small business looking forward to an immediate resolution from South Africa's parastatal, Telkom.</p>