The more things change ...

<p>Upgraded my 2mb ADSL line to 10mb. Worked fantastically and I was over the moon, for 2 weeks.</p> <p> </p> <p>After 2 weeks my line speed dropped to to between 6 and 3mb at random times. However I never got more than 2mb throughput, no matter what the line synced at.</p> <p> </p> <p>The reason Im upset ? This was 2 months ago. Since then I have reported and re-reported the line more times than I care to remember. The first time I phoned back after about two weeks of hearing nothing, only to be told that the fault had been closed as "resolved". </p> <p> </p> <p>Subsequently re-reported the fault. Received a phonecall from a technician telling that I could never have had 10mb, as I am more than 5km away from the exchange. Being a business owner in the IT industry, I checked it myself and found I was in fact 1.6km away from the exchange.</p> <p> </p> <p>Lastly received a call from "Frans" and having explained myself for the umpteenth time, was told the other technicians knew nothing and the he would fix my line. That was 3 weeks ago.</p> <p> </p> <p>Phoned Telkom again after receiving a bill for 2 months worth of 10mb internet and demanded to speak to some sort of superior person. Only to be cut off 3 times.</p> <p> </p> <p>As a business owner I have recommended Telkom to all my clients for many years. Advised against all their fears and had them join Telkom anyway. Not only will I cancel my line, I will begin the process of moving all of my clients to the ever increasing list of alternatives.</p> <p> </p> <p>Well done Telkom. You have lost a supporter that had stood behind you when not many others would not.</p>