The "low rates" of Telkom explain the poor and *********** service?

i have been with with telkom ever since they started 8ta in October 2010 And i must say that the service just went from bad to worse to none existing

On the 4th August 2017 i received a sms saying the i have to deposit R700 before my ADSL uncapped could be installed. On the 7th i went to deposit the money as requested. Following a call to telkom informing them that the payment has been done. On the 18th i contacted telkom again to find out when installation take place as that i have not received any feed back from them. the agent then told me that there was no order for me as that i have cancelled the order.

No i ask how will i pay for something and then cancel it. Any way after a long and frustrating argument with the *********** and rude agent i hanged up cause i saw im not getting any where.

Few min later i phoned again at which a consultant helped me at her very best " Probably the only person that have customer relations experience" it a shame i didnt get her details cause i could have offered her a job

I received a sms saying the installation will take place on the 21st August 2017 which did but started off very badly.

The technician stood on top of my couch 1st of all to drill a hole in the wall and put the hot drill with the drill bit on top of my couch burning a hole in my couch. FYI its a R13 000 suite.

Well the line is in and the router connected but no ADSL as that the technician said i must phone in to have it connected. I have been on the line last night for 1 hour and almost 40min and still didnt get helped or problem solved. Only thing the consultant ended up saying is it will be on in 24hours.

So ja....now we are almost 30 hours later and still nothing.

Being on the phone again for 1 hour and being transfered from 1 consultant to a other department and back an forth my ADSL is still not on or working.

The last consultant just said he doesnt know what is wrong and will transfer me to some one who might be able to help me and then just dropped the phone.

So now i ask in any ones name from Lusifer to our dear country leaders ..... are there any one that can help me solve this "so called" Telkom connecting people or is it " dont give a sh@% and disconnecting people.

Just so u know....... I have been in the retail industry for 17 years and worked with millions of customers from South Africa to Foreigners that could hardly speak a word English and i have always helped and satisfied them from 1st service to the last.

I am with me head under my arms now.....

PLEASE HEEEEEEELLLLLLLLPPPPPPP !!!!!!!!!!!!!