The Lost Bundle
<p>This my fourth attempt on this medium to get my matter resolved. This is over and above the two or three visits to the Telkom stores on the same matter articulated in this message. On the 24 May I bought a 5GB data bundle to top up the integrated SIM card for an amount of R195.00. This transaction went through my credit card on the 26 May. Having paid the said amount and inquired at your Menlyn outlet about this transaction, I have not received any response to this matter nor have I received the 5GB in my SIM card balance. Will someone please top up the SIM card or I get my refund? Number: ********** 232; #Sales; Bongani Mfeka. I was requested to submit proof of purchase via an email to ********** which I did. To date I still haven't heard from Telkom. Where else do I need to go now?</p>
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Replies (5)
Telkom's replyOfficial
03 Aug 2017, 09:33Hello bongani-mfeka
Please send us a private reply with your adsl telephone number and your username linked to the account.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply03 Aug 2017, 09:33
Official
Hello bongani-mfeka
Please send us a private reply with your adsl telephone number and your username linked to the account.
Regards
Noleen
Telkom Social Media Team.
Best regards,
's updateReviewer Update
03 Aug 2017, 17:14I hope this is a private reply as requested. I also assume that the ADSL number you're referring to is my landline number which is: ***. The username is: ***
's update03 Aug 2017, 17:14
Reviewer Update
I hope this is a private reply as requested. I also assume that the ADSL number you're referring to is my landline number which is: ***. The username is: ***
's updateReviewer Update
09 Aug 2017, 10:59It's a week now since the submission of my inquiry pertaining to the purchase of the 5GB data bundle from Telkom. I haven't heard from this company whether they are resolving my issue or not. I have submitted the information which was requested and nothing happened.
's update09 Aug 2017, 10:59
Reviewer Update
It's a week now since the submission of my inquiry pertaining to the purchase of the 5GB data bundle from Telkom. I haven't heard from this company whether they are resolving my issue or not. I have submitted the information which was requested and nothing happened.
's updateReviewer Update
10 Aug 2017, 22:06Is there any progress to my inquiry?
's update10 Aug 2017, 22:06
Reviewer Update
Is there any progress to my inquiry?
's updateReviewer Update
12 Aug 2017, 21:28I am still pursuing my query and Telkom is not responding. This is equivalent to taking my money for no goods/services in return. I will use all means I have to get the goods/services I have purchased.
's update12 Aug 2017, 21:28
Reviewer Update
I am still pursuing my query and Telkom is not responding. This is equivalent to taking my money for no goods/services in return. I will use all means I have to get the goods/services I have purchased.