THE LEVEL OF BAD SERVICE IS SHOCKING

Hello Peter <br> <br> We recently moved offices, just moving from one block to another same office park. It took three weeks for Telkom to finally send someone to reinstall our phones. Imagine three weeks without a phones, internet and emails. The technician sent \Grace\", it took her almost four days to complete the job. She would come around 11 am and leave the office around 2pm and tell us she will finish the following day and this dragged for 4 days. Mind you it took Telkom a day to install the very same switchboard for the first time. <br> <br> New order, its been a month now since waiting for a technician. On last Friday (11 March 2016) the technician was scheduled to arrive and never came. After phoning Telkom to ask where is the technician on the afternoon they said they will trace him and send him. On arrival later on the same Friday the technician claims that he went to our old address and did not find us. He doesn't know why he didn't call us to verify. He promised to come this morning around 8h30. He never came and he is not even picking up his phone. Is this normal though? what service is this? I don't even understand why it took this long in the first place. Can someone fix thi"