The lack of service

Good day Daine

I am going to try getting hold of you via email again.

I took out a contract from your branch in June last year with Celeste Grootboom. I believe Celeste is no longer the lady to contact with queries. I was given your email address by one of your clients Neville.

I took out a Freeme 1GB TOPUP. Since I have had my cellphone and contract I have been disconnected 5 times now due to reaching my credit limit. That is impossible as I have a Topup. Every time I am disconnected I spend days trying to be connected again.

As I am in Port Alfred I cannot just pop in to see you. The number on the contract does not work.

My daughter gas n PE has been in twice now and apparently a call was logged yesterday and some one will contact me but still nothing. Please can someone get this sorted out I am in credit as I have paid R199 twice already just to get my phone working again.

This is totally unexceptable and very poor service. I honestly do not know what to do anymore. I cannot even phone the 081 180 help line it tells me that no does not exist!!!!!

Please look into this for me and please get back to me asap.

Regards

Wilna Pittaway ***