The lack of customer service from Telkom SA is shocking. I have made several calls to the customer services department as well as sent a message to Telkom on facebook yet my issue remains unresolved.

My account was suspended by Telkom as they indicated I did not make payment and I am now unable to make outgoing calls. I contacted the customer care line (180) 3 days ago. I was told by the agent that I need to send proof of payment. She provided her email address ********** - this email address was invalid. I called the customer care again, spoke to Gloria Lerato Rambele - she provided her email address - i re-sent my proof of payment, this was on 15/11/17. I received a confirmation email from her wherein she confirmed she will escalate the email to collections. To date, my line is still suspended and I have not been assisted efficiently. Today, 17/11/17, I called once more, spoke to a gentleman who told me he will transfer me to the relevant department to assist with unsuspending my account, he further confirmed that Gloria did not escalate my email and did not make note of my call to her. He then transferred me to Nudebt Tv licenses Department where I spoke to Nonhlanhla - she then transferred me back to Telkom - however my call was not taken. I then called customer care again - spoke to Veronica - who attempted to assist me - I asked to speak to the Manager and was then told to email my proof of payment once more to ********** -to my horror, I was then told that there is a 24 hour working day waitimg period for the document to be attended to. It is Friday today, this means the entire weekend I will not be able to make any calls. Is this the service we as customers must receive when there are administrative errors on Telkoms part? My credit profile is now affected because the account is sitting with collections even though i made payment. Does Telkom not care about customer service? I would appreciate this issue to be expedited and have my account activated immediately. It is very simple to check my payment against your bank account and then locate my payment and allocate same accordingly. I will take this matter even further, should i fail to receive any feedback herein.