The kind of service you Don't get with Telkom

Being a customer with Telkom is an absolute nightmare. I have had over 4 contracts with them and have paid my bills on time for the past 4 years with no failed debits. My loyalty to return as a customer and upgrade my accounts has been the worst decision I've made. I've recently incurred an absurd phone bill due to the fact that Telkom Sales team, upgrades their clients and does not make them aware of an automatic spend limit. I called in on the 21st December to speak to a Minenhle Msani who was great in handling my concern and passed the query onto her manager Nokuthula Ngozo who was supposed to give me a call back. I am still waiting for this call! I then log a live chat with Kanyisile Feli who saw my "I'm waiting for a manager call back" text and politely stopped responding. This service is appaling and Telkom needs to get their act together. Whether I am the 1st or 100th customer to have a billion good complaint about misleading sales, this query needs to be attended to and yet it hasn't. Train your staff properly and hire ethical representatives. I would never recommend your company to anyone.