The insurance **** up continues

<p>After canceling my insurance with Telkom mobile in 20 july, it still appears on my August invoice. As per prior complaints, they duplicated the insurance for my devive, causing double billing. This matter could not be resolved due to inadequate staff from Telkom and FinRite. I ended the insurance and moved to another insurance company. According to FinRite, there are two profiles on system, one with details and the other without. They apparently cannot cancel an insurance without any details, but cancelled the one that had details. Now the billing for the insurance is showing on my invoice again. Regardless of no details being on file, its an active entity that pulls through to billing. After speaking to a billing agent, i have been told to call PhoneSure, as the profile could be linked to them. Telkom is ******** and infringing on my rights as a customer. I walked into a Telkom Mobile store for the insurance application. Not these 3rd parties i should contact to correct your mess up. Telkom Mobile lacks taking ownership and responsibility! No ethics are in place. I do not want a generic response from your HelloPeter team, i demand a call and this rectified by Wednesday.</p>