The *********** *** (Supervisor) Needs to be fired,

I called the Telkom Customer care on Sat, 20th Oct 2018, around 15h30. After I had purchased my Mo Nice bundle so I can stream some music. I had endless problems with it, I never got to use it, I was embarrassed in front of my friends, I had promised them I will stream music for us, my day was ruined, I was ****** of my airtime, I had to call twice or maybe three time and hold for so long on the line, waiting for a supervisor to speak to me. I was then promised a callback which I still haven't got from a Supervisor by the name of Mr Mlambo, email: ********** I sent an email to this person regarding this query and that he needs to call me back he didnt, I sent a follow up email which he still ignored.