The incompetence of a whole company

Order a new phone using the online application, after getting approved a consultant told me I could expect my phone within 48 hours. 6 days later with no phone I decided to call and check up on the delivery, only to be told the courier company has the phone and I should track it on their side. Courier company tells me they have recieved no phone from telkom yet, the waybill number telkom gave was not even on their system. After calling telkom back and speaking to someone else she finds out that there was an error on their part and on their system and the phone wasn't even handed to the courier company, no apology however. The consultant couldn't even tell me when the error was going to be fixed and just said in 3 days I can expect the phone. After their own error which they didn't discover until I called multiple times I don't get priority delivery for making me wait, rather an even longer wait time and no apology. I'm done with telkom.