The inability of Telkom to manag customer billing accounts

Utter shameless accounting abilities. Billing me for a service I did not sign up for and refusing to refund the money taken from my account. After a lot of lengthy phonecalls and eventual emails to some executives all reply I receive is an explanation on how this service (which I never nigned up for) works. No reason for why it got activated or who authorised it. This is the 3rd time we are having billing issues with Telkom where their ability to manage accounts and payments are just abysmal. Even the store clerks say that “Telkom would not pay due money” and that I have to reverse it at the bank side. I think this is pathetic.