The impossible task of getting a land line

The impossible task of having a land line installed on my premises. An order nr was sent to me via sms. I gave it 2 weeks to do a follow up, on Friday 03/07 I spoke to Noami Sesolo that works at the CPT branch contacted on 10210, I explained the situation to her, on the order number there was a note added that the Technicians have been to the premises and that the order was completed which was not the case and then it was said there are no ports available for my line. On Monday I did another follow up and spoke to a consultant named Thandeka also from the CPT branch who then could not find my order number and advised me it has been deleted off the system. I held on for Noami once again who looked up my info etc, but it seems that she is the only consultant that can pick up my data? She then asked her Supervisor Thabisa Molala to escalate the order so that the techs can assist. This morning 08/07 I phoned once again 10210 and a consultant advised me there are no order nrs on my ID nr and that it had been DELETED. A helpful contact in my area sent a tech to my premises who advised me i feed off DP283A,SDC821A3 which have ports available. Am I ever going to get a land line???