DR
Dominic R

1 reviews | Active since May 2016

09 May 2016, 15:05

The impossible service cancelation.

<p>I have been trying to cancel my Telkom account since November 2015 (Its now May 2015). Every time I get the same response from Telkom, 'Afrihost has not released the line back to Telkom so we cannot process your order.' <br />I have proof, an email from Afrihost from November 2015, and more technical data that I picked up recently, saying that the&nbsp;line has been released back to Telkom.</p> <p>&nbsp;</p> <p>Ive spent hours.. hours upon hours on the phone to Telkom. Ive sent the cancelation forms through ample times. Telkom has actually stopped responding to the cancelation emails. My Telkom bill is tethering R1500 now. On a line that is in a flat I havent been living in for 6 months. This is ******ion</p> <p>&nbsp;</p> <p>Ive had to get&nbsp;legal advice on the matter. My first step is to&nbsp;take my case to the Ombudsman, because apparently thats the only way I can get this done. The second is to actually take legal action because I am at risk of being blacklisted.&nbsp;</p>

0
Replies (2)
Telkom
Telkom's reply10 May 2016, 11:46
Official

Good day demrob

Thank you for making contact with us. Please e-mail us at *** with your ID number and contact details for our team to ***ist.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

DR
Dominic R's update07 Jun 2016, 15:36
Reviewer Update

A month has past and nobody has attempted to contact me.
Ive even tried sending the cancelation form again (10/05/16) and what do you know, nothing.

Another invoice has just come in. What do I have to do to cancel my telkom account?

NOBODY from Telkom has contacted me. THIS IS ******ION.