The hell of cancelling Telkom services

To whom it may concern.

I cancelled my voice and ADSL line via email (as instructed) in January 2018 with Telkom and send all the necessary documents. After four months nothing changed (aka I got billed every month) so I phoned Telkom and provided the proof of cancellation.

They processed the cancellation again in May 2018 and stated that the account will be closed and the erroneous amount will be adjusted to the original cancellation amount.

Fast forward two months the line was cancelled but the outstanding amount kept increasing per month until end July. When I phoned and asked about the outstanding amount they kept giving me reference numbers and tell me they will escalate the matter.

One month later I get an email from them stating that my query has been resolved. By this point I'm fuming and phone Telkom to ask about the status of my query. Once more they tell me the "we will escalate the matter" phrase.

It is now yet another month later, 9 months after cancellation. And to put a cherry on the cake, the bank informed me that I have a bad credit record due to Telkom falsely claiming I'm behind 6 months.

Will this hell ever stop? They are blatantly throwing their clients around in loops and continuously charging for cancelled services and in the process ruining your reputation and creditibility.