CM
Cheryl M

1 reviews | Active since Jun 2013

03 Nov 2016, 16:42

The harassment NEVER ends - now they target my child?????

<p>Telkom *******ly took funds off my bank account 3 days ago.</p> <p> </p> <p>After 15 minutes on the phone to Telkom Nudebt, (my phone cost!) more than 45 minutes on the phone to the bank (also my cost), additional bank charges and a huge amount of unnecessary stress, I followed the advice of the Telkom nudebt agent to request a reversal as they refused to refund my money.</p> <p> </p> <p>The account is paid up - it WAS CLOSED in May ..... and now today MY DAUGHTER gets a threatening sms, saying that I must pay up or face legal action!!!!!</p> <p> </p> <p>Now it is my turn to demand - I demand that Telkom's legal dept contacts me with an offer of compensation for all the bank charges, telephone costs, harassment and anxiety that I have been subjected to because Telkom cannot do their job properly. I also demand to know HOW they got the number of an innocent 14 year old child and how DARE they continue to traumatise myself and my family.</p>

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Replies (1)
Telkom
Telkom's reply04 Nov 2016, 11:33
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Collections Team.

Your reference number is ***4.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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