The “giant” with no care whatsoever!

The fact that Telkom doesn’t even respond on this platform tells you a lot about their view on client service. Actually it says it perfectly “it is non existent”. Telkom is by far the worst company in existence when it comes to client service. For more than 1 year,…yes greater than 1 year,…they have been unable to fix a billing issue that THEY have caused. I wish I could leave this company but they strategically have this area in a service lock when it comes to fiber. I will no doubt be 1st in line to leave when that locks expires. In years to come Telkom will be a fraction of what it could be, and sadly all the “good” people of that company will pay for the pathetic decisions and management of the todays managers.

Don’t even bother reaching out to “head of CX” at Telkom,…that appears to be just a fancy title on LinkedIn.