The fall of service providers

Telkom's online self-service hasn't been working since the 24th of August. We received no notification or warning regarding this issue. When you call their call centre, all they say is "Make use of the USSD to buy or top up". Companies are providing sim cards to their employees to use for Working from home. 3 days that will be deducted from my income because Telkom is playing games. Round about 12 midnight i must wake up to use the Night surfing data, only then their site seemed to be working. My employer is asleep at that time. Why are service providers collapsing at a time we are in need of them.