The extra mile

<p>After a hellish week with Telkom playing games with my Domain name, countless hours talking to people, countless emails to different departments I finally found one person willling to go the extra mile to sort out my problem. A big thank you to Lefu (did not take his surname) in the faults customer care (10210) for actually going personally to the right the department to sort my problem and getiing me up and running within minutes, proving that Telkom do have the staff willing to help a customer. </p> <p>Also a big thank you to Danny Mononyane who although could not help me, at least kept in contact with me to find out how I was progressing and also investigating why this happened so that he in future can assist other customers.</p> <p> Although I am satisfied, Telkom management do need to relook at the hostmaster department as they never answer any queries, 10 emails later to that department and not one reply, except an automatic reply saying we have received your email. (SHOCKING!!!!!) </p> <p> </p> <p> </p> <p> </p> <p> </p>