1 reviews | Active since Mar 2009
The eternal credit check
<p>I've been a Telkom Mobile client for over 10 years. I have multiple devices and contracts on my account. Last week I went in to upgrade my son's tiny contract after being contacted by Telkom and instead of the usual quick deal I was told that the contract which forms about 10% of my monthly spend with Telkom had been referred for credit approval. Well and fine but ...... that was over SEVEN DAYS AGO and no-one at the Telkom store can tell me why. What on earth is going on??</p>
Dear Launa, thank you for your response. Please be aware that the store consultant, Dawn, did everything she could to assist me. It is pointless sending the matter to her for attention. The problem is with your Telkom back office credit approval process. I would like to know why I had to wait for over seven days and spend literally hours in the Telkom shop to arrange a very simple and cheap upgrade to ONE of my many Telkom phones. An apology is not sufficient. I want an answer and a gesture of compensation. I await your response.
Dear Launa, thank you for your response. Please be aware that the store consultant, Dawn, did everything she could to assist me. It is pointless sending the matter to her for attention. The problem is with your Telkom back office credit approval process. I would like to know why I had to wait for over seven days and spend literally hours in the Telkom shop to arrange a very simple and cheap upgrade to ONE of my many Telkom phones. An apology is not sufficient. I want an answer and a gesture of compensation. I await your response.