The epitome of ineptitude and antithesis of service

<p>I've been a telkom customer since 2010 and was initially extremely happy with the service i received. 18 months in, cable theft occurred in my area and my service was never the same. For 3,5 years, I kept asking telkom how my service was compromised given that neither the exchange nor my complex had physically relocated and technicians kept saying that there was latency on the line due to distance between the two, which was less than 1km.</p> <p> </p> <p>Fast forward to November 18 2015 when I inform Telkom that I'm moving residence and require my line to be moved. I spend 48 minutes on the phone with the service consultant who told me that my service would be suspended from 27 November and would be restored in my new location within 10 working days. I called back a week later because I had not received any correspondence confirming the transfer. </p> <p> </p> <p>I have spoken to several Telkom representatives since and to date, I still have NO Service, yet I receive a bill and SMS threats every month to pay or be handed over for a service I've not received since Novembr 2015.</p> <p> </p> <p>I really wish that they got the billing department to train the rest of the organisation in being efficient.</p> <p> </p> <p>I've egaged their social media team relatively frequently, though they've ignored my last few attepts.</p>