The downright theft of my money

<p>I received my contract 9-11-16 & was told when purchasing that I can port my number to this contract. I was then told that it can't be done. So cancelled the contract the very next day well within the cooling off period. I given a case number & the device was collected via courier. After numerous phone calls I was told & received a sms telling me that the matter is resolved. Then I get a bill for this contract, I phone telkom & get a new case number. Once I'm told & get an sms telling me it's resolved. But then today they take my money & when I query it all of a sudden no one can assist me. I'm going to lay a case of theft with SAPS with my sms & facebook correspondence.</p>