The Customer is the loser

I moved into a new house two blocks away from the old house. I sent a request to cancel my existing Telkom line and internet. Subsequently, I continued to receive monthly billing and three separate calls from debt collectors threatening to black list me. Now three months later I am still waiting for my final bill so that I can close the account. Moving into the new house I app**** to take over the existing Telkom line from the previous owner. I also app**** to activate ADSL on the new line that I have taken over. At the Telkom office the lady who helped me showed me on the system that everything is activated and in good working order. I got home only to find that the telephone line is working but the internet is not working. For the last 8 days and after having called 10210 four times I still do not have a working internet line. When I call I get through to the technical department who tells me my line is suspended. They put me through to billings who tells me that it is not their responsibility but after checking confirming that my line is not suspended. Beyond frustration!!! So it seems no one can solve my problem and have paid for the service I do not get to enjoy. Simply poor!