The customer is NEVER right

<p>After applying for a Telkom ADSL line and modem in KC, we have waited 2 weeks since the line activation to get the actual modem. We call the KC branch to enquire about the stock they were supposed to receive but they "DONT HAVE STOCK".</p> <p>On the third phone call to the store they realise that they are looking for the WRONG MODEM! Did they not understand the plain simple english used when we enquired about the Modem? They promised to call us when the stock arrives but FAILED TO DO SO.</p> <p>When going in to the store to collect the modem, the staff are of no real help in accepting our complaint and just brush it off. The manager did not bother to try to apologise in any way. This is so disturbing as we have been with Telkom for almost 22 years.</p> <p>THANKS ALOT FOR CHARGING US FOR A SERVICE WE WERE UNABLE TO USE.</p> <p>P.S. THE CUSTOMER IS ALWAYS RIGHT</p>