The consultants I spoke to on the 19/03/2024 are Ren Ndou,Sizakele,Busiswe,Andile, Portia and Rep fine

Took a cellphone contract with Telkom in march 2022, which was an upgrade.. made my first payment on the 15/04/22 it’s a 24 month contract which is supposed to end in march 2024, which I already paid, I called them to tell them I’m cancelling the contract because it’s paid up, only for them to tell me it’s ending in May because the contract was only initiated in June 2022 which is not true, spoke to 5 consultants on the day and they kept sending pillar to post, one consultant then confirmed that she can I see I started pay lying in April and she is transferring me to another department that needs to log a a query because if I continue with cancelling I’m going to have to pay a penalty, when I got t the department the lady again was telling me a different story to what the consultant told me, I requested for a manager and to be told later on that the meananger available which was Maxine will not be taking my call because they can’t assist me with this query it must go to a different department, the agent I spoke to which was Repfone (not sure of the spelling) told me she had to tell her manager that I’m getting aggravated in the call after I was 45 minutes into the call, I don’t get any assistance, she also said that there was not case ref no for the call when I requested for one.

This is not the only issue I have had with Telkom and this is definitely the last time I’m taking any cellphone contract with them. Please help.