The Circle of Frustration Continues - Telkom, for a communications enabling company, you really don't communicate very well...

<p>I moved homes, I requested my line to be moved. it is 6.5 weeks later and Telkom can't get the line installed.<br /><br />Had 8 or more sms messages stating that the technician is coming, when he does come, Siphiwe states that a port is not available, they need to create a spare, it is escalated to the relevant department and the cycle continues. <br /><br />I get another sms that the technician is coming, he comes, there is no port, it is escalated, and repeat for 6.5 weeks. <br /><br />You also cannot speak to the anyone from the department of port management, no wonder they can't provide any spares in the exchange., they seem to not exist at Telkom.</p> <p> </p> <p>6.5 weeks of evening work lost, my wife can't run her business either at the moment. <br /><br />To top this off, I have been billed for the 6.5 weeks without even having a physical line. I had to log a dispute for a refund and I am told I have to log another one again for a refund when the line is installed. How can you bill anyone for a service they don't have?<br /><br />You are an embarrassment to South Africa, and to yourselves, no communication between departments and you don't offer solutions, only frustration and incompetence.</p>