The chronicles of unresolved queries

<p>So, I am writing my third complaint on Hello Peter with the hopes that I will be third time lucky and finally receive feedback from the Telkom accounts department after numerous attempts in trying to get them to debit from the correct account.</p> <p>I do not want to repeat the story because I am exhausted of repeating myself. Telkom knows the story; they keeping sending me case numbers ( ********** 8, ********** 5 and ********** 7) that go unresolved. Can my query be escalated to the powers that be? Can I be assisted? Can someone do the job that they are paid for? And please, do not apologies for the inconvenience caused, I have heard it more than enough times and it does not help me at all.</p>