The chronicles of a company working in bad faith starring Telkom

My journey with Telkom Mobile started in May 2020. I ordered a cellphone on contract,before I even received the cellphone on the 18th of May the installment R1279 was deducted from my account, mind you I was never informed that they’ll deduct money for something I haven’t received. I sent an email to Telkom help about that deduction, but I never received a response. I finally received the phone on the 22nd of May. Fast forward June 2nd I receive my bill, my bill is twice the cellphone installment and the first installment that was deducted with no authorization from me is not even shown on the bill. Like an idiot Telkom thinks I am,I called 10210 and waited for over an hour with no response. So I went to a Telkom store to log a query(6/6/20). After waiting for a response for more than the 7 days I was told I would receive a response that response never came. Then on the 15/06/20 I called the 10210 number after waiting for over an hour someone finally answered the call,then I was told the case is still being investigated. Today (18/06/20) I called 10210 and a consultant told me that the first deduction was made and the money was placed in a wrong account by Telkom. It will then take more time again for it to finally be placed in my Telkom account, It’s not my fault but I will still be debited the R3000. I wonder what possessed me to try Telkom!