The "Big Deal" with no service

<p>My name is Khuthi and I am an existing Telkom customer. Telkom started recently with monthly "Big Deal" promotions, on April I app**** for the promotion online and I got a lovely message saying that "Our friendly consultant will contact you soon to finalise your order". You guessed right - no one called. In the first week of May i got a call from a service consultant asking me if my order was completed and I explained that this was the first call I got from Telkom but although it took weeks I was happy to proceed and finalise my order and his response was "Sorry sir unfortunately we are already in May and I cannot assist you with April's promotion". Unbealivable right? That's the norm at Telkom. It doesn't end there, a similar promotion came up again - "The Big Deal" for June so because I really want the product I once again repeated the same process and ordered online, got the same pretty message and two weeks later still no contact from Telkoms friendly consultant. I went over board now and used the chat function on the website which gave no response several times I even left a call me message. What's the point of having a chat function if you never use it? I tried calling and just never got through - I was holding for over 30min more than once and it was until this point that I eventually just gave up on any hopes of getting my order.</p> <p> </p> <p>My last words to Telkom is that you might be the leading provider in telecommunication but if you don't improve your service to clients they will all be walking to your competitor next door and a few years down the line you will ask yourself this question "Who stole my customer?"</p> <p> </p>