The bank is trying to de***** me

I don't use any Telkom products that are not pat as you go. Last month they tried repeatedly (without calling me for a discussion) amounts that totalled about 10,000 Rands. I have tried to block them but the block only work if the reference number is the same. Luckily my bank has a reverse facility. Not only do I not consume any of their products, I have spent about 1 week in their shops and the phone. To make the cancelation. I either get a yes or I get passed around until someone drops me. I heard my mother met you through a mutual friend the other day as it was the same day the bank suggested writing to you.

Pleasee help me.

I don't know whet else I can do.

Regards Many Thanks Wade Bolingbroke ********** 948